You can update your billing information or add a payment method in Settings on your iPhone, iPad, or iPod touch, or in iTunes on your Mac or PC. If there’s an issue with the billing address or expiration date, tap or click the payment method, then update the payment information.
When you view your list of payment methods, you might see red text that summarizes why the payment method couldn’t be charged.
If you’re outside of the United States, you might need to contact your financial institution to allow international purchases.
If none of your payment methods can be charged, your last order will remain unpaid. View your purchase history to see your recent purchases and find out which order is unpaid.
- “There is a billing problem with a previous purchase. Please edit your billing info to correct the problem.”
- “There is a billing problem with a previous purchase. Click Purchase History to view and correct the problem. If you cancel you will not be able to buy until this billing issue has been resolved.”
If something is wrong with the primary payment method that you have on file, a different payment method will be charged. Learn about how purchases are billed.
If you use Family Sharing and you see a message about a billing problem with a previous purchase, the family organizer must update their billing information.
To resolve this, add a new payment method or update the billing information for your current payment method. Your unpaid balance will be charged. Then you can make other purchases and update your apps, including free apps.
*Refund requests must be in the refund period and refunds are not guaranteed. For more information, see the Terms & Conditions.
You can't make purchases or update apps until you change or update your payment method.