Our priority at the moment is to support customers who are in a vulnerable position and really need us right now. Before you contact us, please have a look through this Help Hub for assistance.
Please bear in mind that our call and email volumes have increased significantly; we have fewer staff available and therefore it’s going to take us much longer to get back to you.
Chat to us or leave a message: we’re available Monday-Saturday, between 9am and 7pm – just click the button in the bottom left-hand corner to open a chat with us or send an email. Please be assured that we’ll respond to every message we receive; though, as mentioned above, you’ll need to give us time.
Call our automated phone service on 0345 071 9018
Get in touch via social media: we’re available on Facebook Messenger, Instagram and Twitter. NOTE: If you’ve opted out of third parties, your DM won’t get through to us, sorry!
If you absolutely do need to get in touch, you can:
IMPORTANT: The usual timescale for deliveries and returns has been extended, due to the pandemic and the safety measures that we and our delivery partners have put in place. Please allow 14 days before reporting a parcel as missing.
If you’ve already sent us an email, please wait for us to respond.
We are sorry that this hasn’t answered your question. If you would like to make a complaint, please use the link below.
We’re here to support you. Click here to view our COVID-19 FAQs (including what to do if you’ve been financially affected) Our priority…
If you have questions about your order, the quickest way to resolve your enquiry is to contact a relevant Partner (the small business who made your order). You can do this by following one of the two options below:
We are available via facebook message and Twitter.
If you have any other queries then you may wish to contact Notonthehighstreet Customer Services directly.
Our small businesses and the delivery companies they work with, such as Royal Mail, are doing all they can to meet every delivery date but there may be some instances of late order arrivals due to circumstances outside of our Partners’ control.
We ask for your understanding and patience at this unprecedented time – and know that by doing so you are truly supporting a small creative business.
You can also send us an email and we will get back to you as soon as possible. We aim to respond to all emails within 24 hours; if time is pressing then please contact the Partner directly.
How to contact a Partner
Our Partners normally respond to you within 24 hours however we ask for your understanding and patience during these unprecedented times.
- Follow this link to the ‘my orders’ section of the website and click the ask seller a question button attached to your order.
- If you checked out as a guest user, navigate to the relevant product pages and click the ‘Ask Seller‘ button found under the product name and delivery estimates. Please remember to include the order number(s) from your confirmation email.
Our small businesses and the delivery companies they work with, such as Royal Mail, are doing all they can to meet every delivery date…