If you used a service with a money-back guarantee such as Priority Mail Express В® , you may be able to request a refund.
If we find your package or mail, we will send it to the address you provided. Please note, sometimes we cannot find missing mail items. It is also possible that your package or mail will not be recovered because it was not safe to forward.
We’ll forward your request to your local Post Office ™ facility to help locate any missing items.
Before you begin your search, if your package or mail has tracking, check USPS Tracking ® to see its current status.
Whether you are sending it or receiving it, your mail is important to you and the U.S. Postal Service ® . When mail is lost or delayed, we want to find it. If you think your package or mail is lost or delayed, follow these steps to help us find your mail.
We recommend that you complete our online help request form before you start a missing mail search. Please use a desktop computer to submit your form.
- Sender mailing address
- Recipient mailing address
- Size and type of container or envelope you used
- Identifying information such as your USPS Tracking number(s), the mailing date from your mailing receipt, or Click-N-Ship ® label receipt
- Description of the contents such as what it is and the brand, model, color, or size, if applicable
- Pictures that could help us recognize your item
When we receive your Missing Mail search request, we will send you a confirmation email. We will also send you periodic updates about the search.
If after 7 business days from when you submitted your Help Request Form your mail or package hasn’t arrived, submit a Missing Mail Search Request with the following information:
If you’re dealing with a lost package or mailpiece, USPS can help with a Missing Mail Search. Learn how to find lost mail, file claims, and request refunds.