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Rural Calling Issues

From the T-Mobile app, on a T-Mobile phone
From your T-Mobile phone: 611
Call: 1-800-937-8997

General Customer Care & Technical Support

Customer Care representatives are available daily from 4 a.m. to 9 p.m. PT
All calls made to this number from a T-Mobile handset are free from roaming, airtime, or long distance charges. Calls made to this number from landlines and non-T-Mobile phones will incur international long distance charges as well as any other additional charges that may apply.
Call us via TTY toll free at 1-877-296-1018
TTY hours are from 4:00 a.m. – 9:00 p.m. PT, daily.
TTY service is available for the hearing and speech impaired.
If you are calling about a technical issue with your T-Mobile service, please call from a different phone so that we can troubleshoot with you.

Are you experiencing early or false ringing, or problems completing calls to rural recipients? Click here” data-analytics-id=”94924b3696c39f5a6f14641d4fd14b0507a1a76a-ruralHelp”>Click here to get help.

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